FAQs – Black Empire

1. Do you ship internationally?

Yes! We proudly offer worldwide shipping so customers from all over the world can enjoy our premium men’s and digital watches.

2. How long does international shipping take?

International orders typically take:
• Standard Shipping: 7 to 15 business days
• Express Shipping: 5 to 10 business days (available for select countries)

3. How much does international shipping cost?

Shipping costs vary based on your location and order weight. The final shipping fee will be calculated at checkout. We offer free international shipping on orders above $150 USD.

4. Will I have to pay customs duties or taxes?

Depending on your country’s regulations, your order may be subject to customs duties or import taxes. These fees are the customer’s responsibility. Please check with your local customs office for more details.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can monitor your package’s progress.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and secure online payment methods. All transactions are encrypted for security.

7. What is your return and refund policy?

• Returns: We accept returns within 7 days of receiving your order if the product is unused and in its original packaging.
• Refunds: Once we receive and inspect your return, we will process your refund within 5 to 7 business days.

8. Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within 12 hours of placing them. After that, they are processed for shipping and cannot be changed.

9. What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at workonline2065@gmail.com with your order details and photos of the issue. We will arrange a replacement or refund.

10. How can I contact customer support?

For any inquiries, reach out to us at:
📩 Email: workonline2065@gmail.com

We’re here to assist you and ensure a seamless shopping experience at Black Empire.